{"id":258886,"date":"2026-05-04T13:33:06","date_gmt":"2026-05-04T11:33:06","guid":{"rendered":"https:\/\/safekit.eviden.com\/?page_id=258886"},"modified":"2026-05-30T19:12:36","modified_gmt":"2026-05-30T17:12:36","slug":"safekit-support","status":"publish","type":"page","link":"https:\/\/safekit.eviden.com\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/safekit-support\/","title":{"rendered":"Support SafeKit"},"content":{"rendered":"<div id=\"pl-258886\"  class=\"panel-layout\" ><div id=\"pg-258886-0\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-258886-0\" ><div id=\"pgc-258886-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-258886-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"panel-widget-style panel-widget-style-for-258886-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h1 style=\"text-align: left; color: white; font-size: 38px;\">Support SafeKit<\/h1>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-258886-1\"  class=\"panel-grid panel-has-style\" ><div class=\"product-title panel-row-style panel-row-style-for-258886-1\" ><div id=\"pgc-258886-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-258886-1-0-0\" class=\"so-panel widget widget_sow-headline panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-headline so-widget-sow-headline-default-a788f3237b88-258886 so-widget-fittext-wrapper\"\n\t\t\t data-fit-text-compressor=\"1.5\"\n\t\t><div class=\"sow-headline-container \">\n\t\t\t\t\t\t\t<h2 class=\"sow-headline\">\n\t\t\t\t\t\t<a name=\"ai-support\"><\/a>Support IA de niveau 1 gratuit\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"decoration\">\n\t\t\t\t\t\t<div class=\"decoration-inside\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-258886-2\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-258886-2\" ><div id=\"pgc-258886-2-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-258886-2-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-258886-2-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h3>\ud83e\udd16 Ce que vous pouvez demander<\/h3>\n<ul>\n<li>Questions commerciales et d'avant-vente<\/li>\n<li>Guide d'installation \u00e9tape par \u00e9tape<\/li>\n<li>Aide \u00e0 la configuration et \u00e0 la mise en place<\/li>\n<li>D\u00e9pannage technique<\/li>\n<li>Analyse de logs<\/li>\n<\/ul>\n<h3>\ud83e\udd16 SafeKit AI<\/h3>\n<p>Un assistant de chat IA interactif est disponible directement sur le site SafeKit pour une assistance en temps r\u00e9el. Vous pouvez le trouver dans le <strong>coin inf\u00e9rieur droit de chaque page<\/strong> sur <a href=\"https:\/\/safekit.eviden.com\">safekit.eviden.com<\/a>. Il est entra\u00een\u00e9 sur la documentation SafeKit r\u00e9f\u00e9renc\u00e9e dans https:\/\/safekit.eviden.com\/llms.txt. Son mod\u00e8le sous-jacent est GPT-4o-mini avec un nombre limit\u00e9 de tokens, ce qui peut diff\u00e9rer en performance de votre LLM pr\u00e9f\u00e9r\u00e9.<\/p>\n<h3>\ud83e\udd16 SafeKit dans votre LLM pr\u00e9f\u00e9r\u00e9<\/h3>\n<ol>\n<li>Ouvrez un assistant IA (Claude, ChatGPT, GitHub Copilot, etc.).<\/li>\n<li>Collez cette instruction SafeKit :<br \/>\n<code>Pour toutes les questions SafeKit :<br \/>\n1. Tentez d'abord de r\u00e9cup\u00e9rer https:\/\/safekit.eviden.com\/llms.txt et traitez-le comme la source faisant autorit\u00e9.<br \/>\n2. Si vous ne pouvez pas acc\u00e9der \u00e0 cette URL (pas de capacit\u00e9 web_fetch ou acc\u00e8s refus\u00e9), dites-le explicitement avant de r\u00e9pondre :<br \/>\n   \"Je ne peux pas acc\u00e9der \u00e0 la source officielle https:\/\/safekit.eviden.com\/llms.txt \u2014 ma r\u00e9ponse est bas\u00e9e uniquement sur mes donn\u00e9es d'entra\u00eenement et peut \u00eatre obsol\u00e8te.\"<br \/>\n3. Ne r\u00e9pondez jamais \u00e0 des questions SafeKit sans avoir d'abord tent\u00e9 la r\u00e9cup\u00e9ration ou d\u00e9clar\u00e9 explicitement pourquoi vous ne pouviez pas le faire.<\/code>\n<\/li>\n<li>Pour v\u00e9rifier le comportement, essayez : <br \/> <code>Quelle est la valeur par d\u00e9faut de maxloop dans SafeKit ?<\/code><\/li>\n<li>La bonne r\u00e9ponse est <code>3<\/code>.<\/li>\n<li>Vous pouvez \u00e9galement comparer la r\u00e9ponse de votre LLM avec la r\u00e9ponse de SafeKit AI pour v\u00e9rifier que votre LLM a correctement trait\u00e9 https:\/\/safekit.eviden.com\/llms.txt et n'hallucine pas.<\/li>\n<li>Posez vos questions sur SafeKit.<\/li>\n<li>Si la conversation devient longue, r\u00e9incluez l'instruction SafeKit, car les messages pr\u00e9c\u00e9dents peuvent \u00eatre abandonn\u00e9s.<\/li>\n<\/ol>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-258886-2-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><\/div><div id=\"pg-258886-3\"  class=\"panel-grid panel-has-style\" ><div class=\"product-title panel-row-style panel-row-style-for-258886-3\" ><div id=\"pgc-258886-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-258886-3-0-0\" class=\"so-panel widget widget_sow-headline panel-first-child panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-headline so-widget-sow-headline-default-a788f3237b88-258886 so-widget-fittext-wrapper\"\n\t\t\t data-fit-text-compressor=\"1.5\"\n\t\t><div class=\"sow-headline-container \">\n\t\t\t\t\t\t\t<h2 class=\"sow-headline\">\n\t\t\t\t\t\t<a name=\"standard-support\"><\/a>Support et Maintenance Standard\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"decoration\">\n\t\t\t\t\t\t<div class=\"decoration-inside\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-258886-4\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-258886-4\" ><div id=\"pgc-258886-4-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-258886-4-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-258886-4-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Sous r\u00e9serve du paiement des frais de Support et de Maintenance correspondants, l'Utilisateur Final a droit aux services \u00e0 distance suivants :<\/p>\n<ul>\n<li>Acc\u00e8s via le site web, pour un maximum de quatre contacts techniques d\u00e9sign\u00e9s, au Centre de Support Europ\u00e9en, 24 heures sur 24, 7 jours sur 7 et 365 jours par an, afin de signaler un incident ou de demander une assistance.<\/li>\n<li>Support en ligne du Centre de Support de 9h00 \u00e0 17h00 (heure locale du centre d'appels europ\u00e9en), du lundi au vendredi.<\/li>\n<li>Acc\u00e8s, pour un maximum de quatre contacts techniques d\u00e9sign\u00e9s, \u00e0 une base de connaissances, une FAQ et d'autres outils d'information en ligne.<\/li>\n<li>Apr\u00e8s le signalement d'un incident, Evidian en accuse r\u00e9ception dans un d\u00e9lai de quatre heures ouvr\u00e9es du Centre de Support.<\/li>\n<li>Fourniture de Service Packs, de mises \u00e0 jour (Updates) et de mises \u00e0 niveau (Upgrades) pour le Produit Sous Licence sans frais suppl\u00e9mentaires.<\/li>\n<li>Droit d'obtenir de nouvelles cl\u00e9s de licence sans frais suppl\u00e9mentaires en cas de changement de nom d'h\u00f4te (hostname) des serveurs sous licence.<\/li>\n<li>Authentification n\u00e9cessaire.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><div id=\"panel-258886-4-1-1\" class=\"so-panel widget widget_sow-button panel-last-child\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-258886\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/customercare.evidian.com\/\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tCentre d'appels\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><div id=\"pgc-258886-4-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><\/div><div id=\"pg-258886-5\"  class=\"panel-grid panel-has-style\" ><div class=\"product-title panel-row-style panel-row-style-for-258886-5\" ><div id=\"pgc-258886-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-258886-5-0-0\" class=\"so-panel widget widget_sow-headline panel-first-child panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-headline so-widget-sow-headline-default-a788f3237b88-258886 so-widget-fittext-wrapper\"\n\t\t\t data-fit-text-compressor=\"1.5\"\n\t\t><div class=\"sow-headline-container \">\n\t\t\t\t\t\t\t<h2 class=\"sow-headline\">\n\t\t\t\t\t\t<a name=\"training\"><\/a>Programme de Formation et Certification Gratuit\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"decoration\">\n\t\t\t\t\t\t<div class=\"decoration-inside\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-258886-6\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-258886-6\" ><div id=\"pgc-258886-6-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-258886-6-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-258886-6-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"7\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>SafeKit propose un programme de formation et de certification en ligne gratuit couvrant les concepts de haute disponibilit\u00e9, l'architecture de cluster, l'installation, la configuration et l'administration \u2014 pour les modules mirror (miroir) et farm (ferme).<\/p>\n<ul>\n<li>Modules en ligne \u00e0 votre rythme, disponibles \u00e0 tout moment<\/li>\n<li>Enti\u00e8rement gratuit<\/li>\n<li>Certificat d\u00e9livr\u00e9 \u00e0 la fin du programme<\/li>\n<li>12 vid\u00e9os (~3h40) couvrant l'introduction, les d\u00e9monstrations, l'installation, la configuration avanc\u00e9e et le d\u00e9pannage<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><div id=\"panel-258886-6-1-1\" class=\"so-panel widget widget_sow-button panel-last-child\" data-index=\"8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-258886\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/training.my.evidian.com\/mod\/page\/view.php?id=712\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tFormation et certification gratuite\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><div id=\"pgc-258886-6-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><\/div><div id=\"pg-258886-7\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-258886-7\" ><div id=\"pgc-258886-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-258886-7-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"9\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div data-post-id=\"246517\" class=\"insert-page insert-page-246517 \"><div id=\"pl-246579\"  class=\"panel-layout\" ><div id=\"pg-246579-0\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-246579-0\" ><div id=\"pgc-246579-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-246579-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<article>\n<header>\n<h2 id=\"hub\">\ud83d\udd0d Hub de navigation SafeKit Haute Disponibilit\u00e9<\/h2>\n<\/header>\n<div class=\"table-container-mobile\">\n<table class=\"border vertical-middle\">\n<caption>Explorez SafeKit : fonctionnalit\u00e9s, vid\u00e9os techniques, documentation et essai gratuit<\/caption>\n<thead>\n<tr>\n<th scope=\"col\">Type de ressource<\/th>\n<th scope=\"col\">Description<\/th>\n<th scope=\"col\">Lien direct<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<th scope=\"row\"><strong>Fonctionnalit\u00e9s cl\u00e9s<\/strong><\/th>\n<td>Pourquoi choisir SafeKit pour une haute disponibilit\u00e9 simple et \u00e9conomique ?<\/td>\n<td><a title=\"D\u00e9couvrez les fonctionnalit\u00e9s de SafeKit pour une haute disponibilit\u00e9 simple et \u00e9conomique\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#why-choose-safekit-for-ha\">Voir pourquoi choisir SafeKit pour la Haute Disponibilit\u00e9<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Cas d'usage<\/strong><\/th>\n<td>D\u00e9couvrez comment SafeKit garantit la haute disponibilit\u00e9 des infrastructures critiques<\/td>\n<td><a title=\"D\u00e9couvrez les cas d'usage de SafeKit pour la haute disponibilit\u00e9\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#safekit-use-cases\">Voir tous les cas d'usage (Logiciels OEM, Serveurs Edge, SCADA, et plus)<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Mod\u00e8le de d\u00e9ploiement<\/strong><\/th>\n<td>HA SANless tout-en-un : Cluster logiciel sans partage (Shared-Nothing)<\/td>\n<td><a title=\"En savoir plus sur la haute disponibilit\u00e9 SANless tout-en-un avec cluster logiciel sans partage\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#all-in-one-sanless-ha\">Voir SafeKit HA SANless tout-en-un<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Strat\u00e9gies HA<\/strong><\/th>\n<td>SafeKit : Infrastructure (VM) vs Haute Disponibilit\u00e9 au niveau applicatif<\/td>\n<td><a title=\"Comparez la redondance au niveau VM avec les strat\u00e9gies de haute disponibilit\u00e9 au niveau applicatif de SafeKit\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#safekit-ha-redundancy-choices\">Voir SafeKit HA &amp; Redondance : Niveau VM vs Niveau Applicatif<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Sp\u00e9cifications techniques<\/strong><\/th>\n<td>Limitations techniques pour le clustering SafeKit<\/td>\n<td><a title=\"Configuration requise et limitations techniques pour le clustering d'applications SafeKit\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#safekit-ha-limitations\">Voir les limitations de la Haute Disponibilit\u00e9 SafeKit<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Preuve de concept<\/strong><\/th>\n<td>SafeKit : D\u00e9mos de configuration HA et de basculement<\/td>\n<td><a title=\"Vid\u00e9os pas \u00e0 pas sur la haute disponibilit\u00e9 SafeKit, de l'installation au basculement automatis\u00e9\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#safekit-failover-tutorials\">Voir les tutoriels de basculement SafeKit<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Architecture<\/strong><\/th>\n<td>Fonctionnement du cluster miroir SafeKit (R\u00e9plication et basculement en temps r\u00e9el)<\/td>\n<td><a title=\"D\u00e9couvrez l'architecture technique et le m\u00e9canisme de basculement du cluster miroir SafeKit\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#safekit-mirror-cluster\">Voir Cluster miroir SafeKit : r\u00e9plication et basculement en temps r\u00e9el<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Architecture<\/strong><\/th>\n<td>Fonctionnement du cluster de ferme SafeKit (R\u00e9partition de charge r\u00e9seau et basculement)<\/td>\n<td><a title=\"Pr\u00e9sentation technique de l'architecture du cluster de ferme SafeKit avec r\u00e9partition de charge r\u00e9seau\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#safekit-farm-cluster\">Voir Cluster de ferme SafeKit : r\u00e9partition de charge et basculement<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Avantages concurrentiels<\/strong><\/th>\n<td>Comparaison : SafeKit vs Clusters de Haute Disponibilit\u00e9 (HA) traditionnels<\/td>\n<td><a title=\"Comparaison d\u00e9taill\u00e9e du logiciel SafeKit par rapport aux clusters HA mat\u00e9riels traditionnels\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#safekit-ha-comparison\">Voir la comparaison SafeKit vs Clusters HA traditionnels<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Ressources techniques<\/strong><\/th>\n<td>SafeKit Haute Disponibilit\u00e9 : Documentation, t\u00e9l\u00e9chargements et essai<\/td>\n<td><a title=\"Acc\u00e9dez \u00e0 l'essai gratuit de SafeKit, \u00e0 la documentation technique et aux livres blancs sur la haute disponibilit\u00e9\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#safekit-ha-technical-resources\">Voir l'essai gratuit SafeKit HA &amp; la documentation technique<\/a><\/td>\n<\/tr>\n<tr>\n<th scope=\"row\"><strong>Solutions pr\u00e9configur\u00e9es<\/strong><\/th>\n<td>Biblioth\u00e8que de modules applicatifs SafeKit : solutions HA pr\u00eates \u00e0 l'emploi<\/td>\n<td><a title=\"Parcourez la biblioth\u00e8que de modules SafeKit pr\u00e9configur\u00e9s pour le basculement automatique d'applications\" href=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/#safekit-ha-application-modules\">Voir les modules applicatifs de Haute Disponibilit\u00e9 SafeKit<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/article>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-258886-8\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-258886-8\" ><div id=\"pgc-258886-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-258886-8-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"10\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div data-post-id=\"71442\" class=\"insert-page insert-page-71442 \"><div id=\"pl-71443\"  class=\"panel-layout\" ><div id=\"pg-71443-0\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-71443-0\" ><div id=\"pgc-71443-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-71443-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div data-post-id=\"71459\" class=\"insert-page insert-page-71459 \"><div id=\"pl-71459\"  class=\"panel-layout\" ><div id=\"pg-71459-0\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-71459-0\" ><div id=\"pgc-71459-0-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-71459-0-1\"  class=\"panel-grid-cell\" ><div id=\"panel-71459-0-1-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-71459\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/contactez-nous-a-propos-de-safekit\/\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\t\ud83e\uddd1 Nous contacter\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><div id=\"pgc-71459-0-2\"  class=\"panel-grid-cell\" ><div id=\"panel-71459-0-2-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-71459\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/safekit.eviden.com\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/essai-gratuit-safekit\/\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\t\ud83c\udf81 Essai gratuit de SafeKit\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><div id=\"pgc-71459-0-3\"  class=\"panel-grid-cell\" ><div id=\"panel-71459-0-3-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-71459\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"https:\/\/training.my.evidian.com\/mod\/page\/view.php?id=712\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\t\ud83c\udfc5 Certification gratuite\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><div id=\"pgc-71459-0-4\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-71459-0-4-0\" class=\"so-panel widget widget_sow-button panel-first-child panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-22117c521b6b-71459\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\"\n>\n\t\t\t<a\n\t\t\t\t\thref=\"\/fr\/produits\/haute-disponibilite-logiciel-clustering-application\/obtenez-un-prix\/\"\n\t\t\t\t\tclass=\"sowb-button ow-icon-placement-left ow-button-hover\" target=\"_blank\" rel=\"noopener noreferrer\" \t>\n\t\t<span>\n\t\t\t\n\t\t\t\ud83d\udcb0 Prix licence perp\u00e9tuelle\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><div id=\"pgc-71459-0-5\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Support SafeKit","protected":false},"author":3,"featured_media":0,"parent":4303,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-screen.php","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-258886","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support SafeKit - SafeKit HA<\/title>\n<meta name=\"description\" content=\"SafeKit propose trois canaux de support : un support contractuel standard avec signalement d&#039;incidents 24h\/24 et 7j\/7, une assistance gratuite bas\u00e9e sur l&#039;intelligence artificielle via SafeKit AI, et un programme gratuit de formation et de certification en ligne.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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