--- canonical: "https://safekit.eviden.com/products/high-availability-software-for-application-clustering/safekit-support/" llms_index: "https://safekit.eviden.com/llms.txt" llms_section: "Free Trial & Contact" topics: "SafeKit Support, Free AI Level 1 Support, Standard Support & Maintenance, Free Certification & Training Program, 🔍 SafeKit High Availability Navigation Hub" --- # SafeKit Support ## Free AI Level 1 Support ### 🤖 What you can ask * Sales and pre-sales questions * Step-by-step installation guidance * Configuration and setup help * Technical troubleshooting * Log analysis ### 🤖 SafeKit AI An interactive AI chat assistant is available directly on the SafeKit website for real-time support. You can find it in the **bottom-right corner of each page** at [safekit.eviden.com](https://safekit.eviden.com). It is trained on the SafeKit documentation referenced in https://safekit.eviden.com/llms.txt. Its underlying model is GPT-4.1-mini with a limited number of tokens, which may differ in performance from your preferred LLM. ### 🤖 SafeKit in your favorite LLM 1. Open an AI assistant (Claude, ChatGPT, GitHub Copilot, etc.). 2. Paste this SafeKit instruction: `For all SafeKit questions: 1. First, attempt to fetch https://safekit.eviden.com/llms.txt and treat it as the authoritative source. 2. If you cannot fetch this URL (no web_fetch capability or access denied), explicitly say so before answering: "I cannot fetch the authoritative source at https://safekit.eviden.com/llms.txt — my answer is based on my training data only and may be outdated." 3. Never answer SafeKit questions without first attempting the fetch or explicitly declaring why you could not.` 3. To verify behavior, try: `What is the default value of maxloop in SafeKit?` 4. The correct answer is `3`. 5. You can also compare your LLM response with the SafeKit AI response to check that your LLM has correctly processed https://safekit.eviden.com/llms.txt and is not hallucinating. 6. Ask your SafeKit questions. 7. If the chat gets long, re-include the SafeKit instruction, since earlier messages may be dropped. ## Standard Support & Maintenance Subject to payment of the related Support and Maintenance Fees, the End User is entitled to the following remote services: * Web-site access for up to four named Technical Contacts to the European Support Centre, 24 hours a day, 7 days a week, 365 days a year, for the purpose of reporting an incident or requesting assistance. * On-line support from the Support Centre from 9:00 AM to 5:00 PM, European Call Centre local time, Monday through Friday. * Access for up to four named Technical Contacts to a knowledge database, FAQ, and other on-line information facilities. * After an incident is reported, Eviden acknowledges reception within four Support Centre Working Hours. * Delivery of Service Packs, Updates and Upgrades for the Licensed Product at no additional charges. * Right to obtain new License Keys at no additional charge in the event of a change of the licensed server hostnames. * Login required [Call desk](https://customercare.evidian.com/) ## Free Certification & Training Program SafeKit offers a free online certification and training program covering high availability concepts, cluster architecture, installation, configuration, and administration — for both mirror and farm modules. * Self-paced online modules, available anytime * Completely free of charge * Certificate awarded on completion * 12 videos (~3h40min) covering introduction, demonstrations, installation, advanced configuration and troubleshooting [Free training and certification](https://training.my.evidian.com/mod/page/view.php?id=712) ## 🔍 SafeKit High Availability Navigation Hub Explore SafeKit: Features, technical videos, documentation, and free trial | Resource Type | Description | Direct Link | | --- | --- | --- | | **Key Features** | Why Choose SafeKit for Simple and Cost-Effective High Availability? | [See Why Choose SafeKit for High Availability](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#why-choose-safekit-for-ha "Discover SafeKit features for simple and cost-effective high availability") | | **Use Cases** | Explore How SafeKit Ensures the High Availability of Critical Infrastructure | [See All Use Cases (OEM Software, Edge Servers, SCADA, and more)](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#safekit-use-cases "Explore SafeKit high availability use cases") | | **Deployment Model** | All-in-One SANless HA: Shared-Nothing Software Clustering | [See SafeKit All-in-One SANless HA](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#all-in-one-sanless-ha "Learn about all-in-one SANless high availability with shared-nothing software clustering") | | **HA Strategies** | SafeKit: Infrastructure (VM) vs. Application-Level High Availability | [See SafeKit HA & Redundancy: VM vs. Application Level](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#safekit-ha-redundancy-choices "Compare VM-level redundancy with SafeKit application-level high availability strategies") | | **Technical Specifications** | Technical Limitations for SafeKit Clustering | [See SafeKit High Availability Limitations](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#safekit-ha-limitations "Technical requirements and limitations for SafeKit application clustering") | | **Proof of Concept** | SafeKit: High Availability Configuration & Failover Demos | [See SafeKit Failover Tutorials](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#safekit-failover-tutorials "Step-by-step videos on SafeKit high availability, from installation to automated failover") | | **Architecture** | How the SafeKit Mirror Cluster works (Real-Time Replication & Failover) | [See SafeKit Mirror Cluster: Real-Time Replication & Failover](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#safekit-mirror-cluster "See technical architecture and failover mechanism of SafeKit Mirror Cluster") | | **Architecture** | How the SafeKit Farm Cluster works (Network Load Balancing & Failover) | [See SafeKit Farm Cluster: Network Load Balancing & Failover](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#safekit-farm-cluster "Technical overview of SafeKit Farm Cluster architecture with network load balancing") | | **Competitive Advantages** | Comparison: SafeKit vs. Traditional High Availability (HA) Clusters | [See SafeKit vs. Traditional HA Cluster Comparison](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#safekit-ha-comparison "Detailed comparison of SafeKit software vs traditional hardware-based HA clusters") | | **Technical Resources** | SafeKit High Availability: Documentation, Downloads & Trial | [See SafeKit HA Free Trial & Technical Documentation](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#safekit-ha-technical-resources "Access SafeKit free trial, technical documentation, and high availability white papers") | | **Pre-configured Solutions** | SafeKit Application Module Library: Ready-to-Use HA Solutions | [See SafeKit High Availability Application Modules](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/#safekit-ha-application-modules "Browse the library of pre-configured SafeKit modules for automated application failover") | [🧑 Contact us](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/contact-us-for-safekit/) [🎁 SafeKit free trial](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/safekit-free-trial/) [🏅 Free certification](https://training.my.evidian.com/mod/page/view.php?id=712) [💰 Perpetual license cost](https://safekit.eviden.com/products/high-availability-software-for-application-clustering/get-a-quote-safekit-en/)